Refund policy

Last updated: August 5, 2026

At MAGA Collections, we stand behind every product we sell. Every order is covered by our 60-Day Money-Back Guarantee.

60-DAY MONEY-BACK GUARANTEE

If you are not completely satisfied with your purchase for any reason, you may return it within 60 days of the delivery date for a full refund of the product price. No hoops, no restocking fees.

HOW TO START A RETURN

1. Email us at support@magacollectionsus.com with your order number and the reason for your return.
2. Our team will reply with return instructions and the return shipping address.
3. Ship the item back to us. We recommend using a trackable shipping method, as we cannot be responsible for return packages lost in transit.

Please do not send your purchase back without contacting us first, as returns sent without a return authorization may be delayed or unable to be processed.

RETURN CONDITIONS

- Returns must be initiated within 60 days of the delivery date.
- Items should be returned in their original packaging where possible.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong item, contact us at support@magacollectionsus.com within 60 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, including any shipping costs, at no expense to you. You will not need to return a damaged or incorrect item unless we specifically request it.

REFUNDS

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

If you have not received your refund after 15 business days from our confirmation email, first check with your bank or credit card company, then contact us at support@magacollectionsus.com and we will investigate.

EXCHANGES

If you would like to exchange an item, the fastest way is to return the original item for a refund and place a new order for the item you want.

LATE OR MISSING ORDERS

If your order has not arrived within the timeframe stated in our Shipping Policy, contact us and we will track it down, resend it, or refund you.

CONTACT US

Balos Commerce LLC
63 DeMott Avenue, Clifton, NJ 07011, USA
Email: support@magacollectionsus.com