Shipping policy

Last updated: August 5, 2026

FREE USA SHIPPING

We offer free standard shipping on all orders within the United States. No minimum purchase required.

PROCESSING TIME

Orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or U.S. holidays. During high-volume periods (such as holidays or product launches), processing may take slightly longer; if we anticipate a significant delay, we will notify you by email.

DELIVERY TIME

Standard delivery within the United States typically takes 3–7 business days after processing. Total time from order to delivery is therefore usually 4–10 business days. Delivery times are estimates and are not guaranteed, as carrier delays can occur.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become active.

SHIPPING DESTINATIONS

We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We ship to PO Boxes and APO/FPO/DPO military addresses.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error, contact us at support@magacollectionsus.com as soon as possible — we can usually correct it if the order has not yet shipped.

LOST, STOLEN, OR DELAYED PACKAGES

If your tracking shows your package as delivered but you have not received it, please check with household members and neighbors and allow 48 hours, as carriers occasionally mark packages as delivered early. If it still has not arrived, contact us and we will work with the carrier to resolve the issue, including sending a replacement or issuing a refund where appropriate.

If your order has not arrived within 15 business days of your order date, contact us and we will make it right.

DAMAGED IN TRANSIT

If your order arrives damaged, contact us at support@magacollectionsus.com with your order number and a photo of the damage. We will send a free replacement or issue a full refund. See our Return and Refund Policy for details.

CONTACT US

Balos Commerce LLC
63 DeMott Avenue, Clifton, NJ 07011, USA
Email: support@magacollectionsus.com